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Single label

Create a fulfilment​

Step 1

To create a fulfilment, first open the order in Shopify—#1175 in this example.

Step 2

The order details are displayed. Create a fulfilment by selecting Fulfil items.

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Step 3

You are now in the fulfilment view for the order. Configure the fulfilment as required, then select Fulfil items.

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You can change the following information:

  • Which ordered products and quantities are included in the fulfilment
  • Whether Shopify should email the customer about the fulfilment. A separate email containing the tracking number is sent after the shipping label is created successfully, provided that the product includes tracking
tip

We recommend disabling Send a notification to the customer, as shown in the screenshot above. A separate tracking email is sent after the shipping label has been created successfully, provided that the product includes tracking.

Create a shipping label​

warning

Add the required participations first. You cannot create a label without them.

Step 1

Back on the order page, select More actions → Create Label.

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Step 2

On the shipping label creation page, first select the fulfilment for which you want to create a label. In this example, only #1175-F1 is available.

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  • The first section shows the order's fulfilments and which ones are selected.
  • The From section at the bottom-left contains sender details taken directly from the Shopify fulfilment, based on the warehouse or location address.
  • The To section at the bottom-right contains the recipient details for the order.

Step 3

Scroll down to the service settings/options. After selecting and adjusting all options, select Create shipping label.

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  • Select the DHL product to use for the label.
  • The weight is calculated from the sum of the product weights stored in Shopify. You can adjust it manually if necessary.
  • Depending on your settings and selected product, additional services can be enabled or disabled here.

Step 4

The shipping label is created. This may take a few seconds. When the process is complete, the most important fulfilment details are displayed, followed by a label preview. Select Download all labels or Print to download or print the labels.

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Step 5

To delete the shipping label, select Delete shipping label at the bottom of the page.

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warning

You can only delete a shipping label before it has been forwarded within the system.

info

After a label has been created, its tracking number is automatically added to the Shopify fulfilment and sent to the customer, provided that the product includes tracking.

You can review the message under Shopify → Settings → Notifications → Shipping confirmation.

Select Settings, then select Notifications.

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Shipping confirmation and Shipping update show the emails sent to the customer.

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