Changing your password

Because the password for your DHL Business Customer Portal changes regularly, you must also store the new password for the corresponding accounts in the app.

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If the fields described below are not visible, try creating a shipment. The password will then be checked and the password entry field enabled if necessary.

Step 1

Open the Post & DHL Shipping app.

Step 2

Select Go to accounts section to jump directly to the accounts section.

Alternatively, edit the account directly by selecting the pencil icon for the relevant account.

Step 3

Your account details and a password field should now be visible. Enter the new password in this field.

Step 4

Select Validate and save to confirm and save your DHL account details.

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If the field described above is not yet displayed, try creating a shipping label with the app. An error message will appear, after which the password field will be enabled.